# Product Support

World-class support – ready when it’s needed most. Submit.com’s expert Product Support is trusted by leading organizations and consistently ranks high on G2 for service, responsiveness, and customer satisfaction.

[Browse Help Center](https://submithelp.zendesk.com/hc/en-gb/categories/9742517433756-V2)

## Help When and Where You Need It

Whether launching your first program or running multiple complex cycles, Submit.com’s support team ensures clarity, confidence, and quick solutions at every step.

- Get fast expert answers via chat, phone, or email - covering everything from setup to troubleshooting.
- Access our comprehensive online knowledge base for step-by-step articles, graphs & maps guides, and practical tips.
- Benefit from human support - never a faceless ticket queue. Every question is treated with care, urgency, and deep product expertise.

## What Makes Our Support Different

### Highly rated on G2

for responsiveness, reliability, and helpfulness – backed by real user feedback from daily program managers and grant administrators.

### Personal Contact

Start a support chat, email our team, or call directly during office hours.

### Guided Onboarding

and ongoing optimization help teams get the most out of Submit.com – every cycle, every user.

### Proactive Support

If an issue is detected, our team will often reach out before you ask.

### Resources Continually

updated for new features, compliance needs, and best practices

## Self-Service Resources

Get instant answers from our knowledge base. Find practical guides on forms, workflows, dashboards, integrations, and more – available 24/7 online to save time whenever you need it.

- Quick search articles for troubleshooting, feature tips, and step-by-step setup.
- Promoted resources for graphs, maps, reporting, and best-practice product usage.

## Multi-Channel Accessibility

Connect your way – Submit.com support is available

- Chat: Start a conversation within the app or on our support portal.
- Phone: Call +353 021 204 0054, 9:00am - 5:00pm GMT, Monday to Friday.
- Knowledge Base: Browse or search articles for immediate, self-directed help.

## Why Organizations Trust Submit.com

- Support tailored to real nonprofit, foundation, government, and corporate needs.
- Rapid response, ongoing improvement, and genuine care - recognized on G2 and in user testimonials.
- Proactive and reactive - solutions before issues become roadblocks.

Need help, have a question, or want onboarding guidance? Visit the Submit.com Knowledge Base or contact our Product Support team. Discover why Submit.com support is consistently ranked among industry leaders.

[Book a Demo](/content/demo/index.html)