Product Support | Submit.com
Product Support
World-class support – ready when it’s needed most. Submit.com’s expert Product Support is trusted by leading organizations and consistently ranks high on G2 for service, responsiveness, and customer satisfaction.
Help When and Where You Need It
Whether launching your first program or running multiple complex cycles, Submit.com’s support team ensures clarity, confidence, and quick solutions at every step.
- Get fast expert answers via chat, phone, or email - covering everything from setup to troubleshooting.
- Access our comprehensive online knowledge base for step-by-step articles, graphs & maps guides, and practical tips.
- Benefit from human support - never a faceless ticket queue. Every question is treated with care, urgency, and deep product expertise.
What Makes Our Support Different
Highly rated on G2
for responsiveness, reliability, and helpfulness – backed by real user feedback from daily program managers and grant administrators.
Personal Contact
Start a support chat, email our team, or call directly during office hours.
Guided Onboarding
and ongoing optimization help teams get the most out of Submit.com – every cycle, every user.
Proactive Support
If an issue is detected, our team will often reach out before you ask.
Resources Continually
updated for new features, compliance needs, and best practices
Self-Service Resources
Get instant answers from our knowledge base. Find practical guides on forms, workflows, dashboards, integrations, and more – available 24/7 online to save time whenever you need it.
- Quick search articles for troubleshooting, feature tips, and step-by-step setup.
- Promoted resources for graphs, maps, reporting, and best-practice product usage.
Multi-Channel Accessibility
Connect your way – Submit.com support is available
- Chat: Start a conversation within the app or on our support portal.
- Phone: Call +353 021 204 0054, 9:00am - 5:00pm GMT, Monday to Friday.
- Knowledge Base: Browse or search articles for immediate, self-directed help.
Why Organizations Trust Submit.com
- Support tailored to real nonprofit, foundation, government, and corporate needs.
- Rapid response, ongoing improvement, and genuine care - recognized on G2 and in user testimonials.
- Proactive and reactive - solutions before issues become roadblocks.
Need help, have a question, or want onboarding guidance? Visit the Submit.com Knowledge Base or contact our Product Support team. Discover why Submit.com support is consistently ranked among industry leaders.